Privacy
Privacy Policy
Last updated: October 25, 2026
Who we are
This website is operated by Jody Learn, Genesis Experience Manager at Genesis Victoria, 2930 Brickshire Drive, Langford, BC. Vehicle sales and services are provided by Genesis Victoria.
What we collect
We collect information in a few ways:
- Information you give us: your name, phone number, email, the vehicle you're interested in, trade-in details, test drive address, and any messages you send
- Booking details when you schedule a test drive
- Chat and text conversations, including with our AI assistant
- Basic website usage data (pages visited, device and browser type) through cookies and similar tools, which may include advertising tools such as the Meta (Facebook) pixel
How we use it
- To respond to your questions and requests
- To book and confirm test drives and send reminders
- To prepare vehicle, trade-in and financing information you ask for
- To follow up about your inquiry or purchase, and send occasional updates if you've agreed to receive them
- To improve our website and advertising
Text messages and email
By checking the consent box, you agree to receive texts, calls and emails about your inquiry from Jody Learn at Genesis Victoria. Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or ask us to stop at any time. Consent is not a condition of purchase.
AI assistant
Our website chat and some text replies are handled by an AI assistant. It will tell you it's an AI, and Jody Learn follows up personally. Please don't share sensitive information such as banking or ID numbers in chat.
Who we share it with
- Genesis Victoria, so your inquiry, purchase and service can be handled
- Service providers that help run this website and our messaging, such as our customer relationship management (CRM) and texting platform. Some of these providers may store information outside Canada, including in the United States, where it may be subject to the laws of that country.
We do not sell your personal information.
How long we keep it
We keep your information only as long as needed for the purposes above, or as required by law.
Your choices and rights
You can ask to see, correct, or delete the information we hold about you, or withdraw your consent at any time, by contacting us below.